Frequently Asked Questions

What currencies can be used at Cleopatra Casino?
We currently allow the use of the following currencies: EUR, USD, NOK, CAD, AUD, NZD, PLN, RUB, CNY, JPY, DOG, LTC, USDT, ETH, BCH, BNB and BTC
How can I add another currency?
Simply click “+ Add new” in the “Wallet” tab in your profile page and choose a currency that you wish to add.
Am I authorised to have more than one account?
No, we allow one account per person to keep things fair.
Are the games offered by Cleopatra Casino fair?
Absolutely. Our gaming license requires that we provide fair and honest gameplay for all members in accordance with regulations set by the Curacao government.
How long do I have to wait for my deposit to hit my account?
Your deposit will be displayed on your account immediately. You can then dive into the gaming universe at Cleopatra Casino and play your favourite games.
Do your payment methods require any additional fee?
Many transactions are completely free. Depending on the method you use to make your deposits or the currency you choose, you may find that some deposits or withdrawals require a small fee. Please see our Payments page for more details on this.
What is the minimum amount I can deposit at one time? At what point do I qualify to make a withdrawal?
Each deposit must equal to at least €10 or an equivalent. The minimal amount for withdrawal is usually €10 or an equivalent as well, but it can depend on the method of withdrawal. There is no withdrawal minimum if you are using BTC as your currency. Please see our Payments page for additional details or contact our support service.
How soon will I be able to receive my withdrawal?
Our goal is to provide you with the best payment services. To achieve that, all of your withdrawals will be processed instantly, even though in some cases it might take longer (up to 12 hours).
What is a Bonus and how do they help me while playing?
Bonuses provide an extra boost and help increase your odds of a larger win. They come in various sizes, and you will be required to bet a portion of any bonuses you earn before you can request to withdraw bonus money.
How can I tell how much of my bonus I need to wager?
From your account, select the “Promo” tab. All of your active bonuses will be displayed here, along with information on how much you need to wager on each one. You may also contact our customer support team at support@с if you need help.
What steps do I need to take to claim my welcome bonus?
Your welcome bonus will appear automatically once you make a deposit of at least €20 or an equivalent. No extra work is required on your part to claim the bonus.
I received my bonus successfully. However, my required amount to wager is not going down. Why is this occurring and what can I do?
Different games and casinos operate in various ways. Our Bonus Terms and Conditions page will provide more in-depth information on how wagering differs between different types of games.
How many times should I wager my bonuses?
A wagering requirement of 35X is set and applies strictly to the bonus amounts received.
What are bitcoins and where can I purchase them?
Bitcoins are a fun virtual currency that has gained popularity recently. There are a variety of websites that allow you to purchase and resell bitcoins. Two of these websites are Coinbase and Cubits.

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